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FAQ's

Answers to the questions traders ask most before signing up — pricing, data quality, platforms, markets, trials, and what's actually included.

The questions that come up most often before and right after signing up. If yours isn’t here, contact support — we update this page based on what people actually ask.

Plans, pricing, and trials

How much does Scanz cost? Starter is $89/month for real-time data and the core scanning workflow. Pro is $199/month and unlocks unlimited saved scans, alerts, watchlists, multi-monitor support, and the desktop platform. Above Pro, Ultra is $999/month, arranged through sales (contact us) - not self-serve. Paying yearly costs $890 for Starter or $1990 for Pro - two months free. There’s no free plan. Full breakdown on the pricing page.

Is there a free trial? Yes. Starter and Pro both come with a 7-day free trial of the real-time data. A credit card is required to start the trial; the subscription auto-converts to the paid plan at the end of the trial unless you cancel. The trial is for first-time accounts only, and there’s no free plan to fall back to after it.

Is there still a free plan? Why do I suddenly need a plan to use the app? No. Scanz no longer has a free plan or free tier, so the app needs a Starter or Pro subscription. New accounts can try either plan free for 7 days (card required; first-time accounts only). If you think your access changed by mistake, contact support from your account email.

Can I cancel anytime? Yes. There’s no contract - plans bill monthly, or yearly if you chose annual billing. You can cancel from inside the app under Manage Subscription, and you’ll keep access until the end of the billing period.

Can I switch plans? Yes. Upgrade or downgrade from inside the app: click the Scanz logo (top-left) → Manage Subscription → Change Plan.

Are there discount or promo codes? The standing discount is annual billing: Starter is $890/year and Pro is $1990/year, two months free compared with paying monthly. Choose it with the Monthly / Annual toggle on the plan screen in the app when you start or restart a subscription (the pricing page shows monthly prices only). To move an existing monthly subscription to annual, contact support. If you were given a promo code, see below - a promo code can’t be combined with annual billing. For any other discount question, contact support.

Where do I enter a coupon or promo code? Enter it when you subscribe: the payment step, where you add your card, has an optional promo/coupon code field. Promo codes are hidden when annual billing is selected, so a code applies to monthly billing only. Already subscribed? Enter it in the Promo Code field in the app’s subscription/billing section and click Apply - the discount shows from your next billing cycle.

What payment methods do you accept? Visa, Mastercard, American Express, and Discover credit and debit cards.

Data and markets

Which markets does Scanz cover? US equities only — NYSE, Nasdaq, AMEX, and OTC. Starter and Pro both include all four exchanges.

What about international markets? Scanz does not scan or quote international markets. UK, Canadian, and Australian traders use Scanz to trade US markets specifically — that works fine — but if you need to scan FTSE, TSX, or ASX stocks, this isn’t your tool today.

Does Scanz cover options or crypto? No options scanning and no direct crypto data. Discover has a Crypto news template and a Crypto watchlist (miners, exchanges, and companies holding bitcoin), but options flow and live crypto markets aren’t part of the product.

How fresh is the real-time data? Scans update every 500ms (twice per second). Signals stream events as they fire. News headlines appear within seconds of publication.

Do you have pre-market and after-hours data? Yes. Pre-market (4:00 AM–9:30 AM ET) and after-hours (4:00 PM–8:00 PM ET) are first-class sessions throughout the platform — every session-based filter accepts PM, RH, AH, or FD. Pre-market and after-hours scanning are part of Starter and Pro.

Where does the news come from? The News Scanner aggregates from six sources: SEC filings plus the major press-release newswires (Newsfile, PR Newswire, Globe Newswire, AccessWire, BusinessWire). You can filter by news type (News, Filing, Web News, Promo), search headline keywords (earnings, mergers, halts, and the like), and filter by stock characteristics — all in the same scan.

Platforms and devices

What platforms does Scanz run on? Three. The Web app runs in any modern browser at app.scanz.com and works on Starter and Pro. The Desktop app (Windows and Mac) is included with Pro and adds custom layouts and multi-monitor support. Mobile web is available to all plans for on-the-go access.

Is there a native mobile app? Not yet. Scanz on mobile is a responsive web experience — open app.scanz.com on your phone’s browser and you’ll get a touch-optimized layout. Native iOS and Android apps are not currently shipped.

Do I need the desktop app? No, the web app does everything Starter needs. The desktop app is a Pro feature that adds custom layouts, multi-monitor support, and the workspace flexibility power users want. If you trade from a single screen on a laptop, the web app is fine.

How do I download the desktop app (Mac or Windows)? Log in at app.scanz.com, open the Scanz app menu (click the Scanz logo, top-left) and choose Download Desktop, then pick the Mac or Windows build. The desktop app is part of the Pro experience — see the Desktop guide for what it adds. If you don’t see the option, confirm you’re on Pro or contact support.

Can I still use Scanz Classic (the old version)? Yes. Scanz Classic — the older desktop platform — is still supported and available; it hasn’t been discontinued. It’s a separate app with a different interface from Scanz 4 (the modern web/desktop platform these docs describe), so its menus and scanners look different from what you’ll read here. If you want Classic or need the download for it, contact support and we’ll get you set up.

Do I need a powerful computer? For the web app, no — anything that runs a modern browser handles it. For the desktop app with multi-monitor layouts, more screen real estate and RAM helps, but there’s no specific hardware floor. Most modern laptops are more than enough.

Features and capabilities

How many filters can I use in a single scan? There’s no hard cap. Stack as many as the logic requires — most working scans use 3–7 filters. Filters combine with AND logic only (a stock must pass every filter to appear in results); for OR logic, build separate scans.

Can I use Scanz for swing trading, not just day trading? Yes. Daily and weekly timeframes are supported throughout the platform. Swing traders typically run end-of-day scans for setups forming overnight, build watchlists from those scans, and use Alerts on individual tickers for entries.

Does Scanz integrate with my broker? Not yet. No broker integration is active today on any plan or surface, web or desktop - there’s no broker linking and no in-app order entry, so you’ll place orders in your broker’s own platform. Broker trading is coming soon. If you remember Interactive Brokers or TD Ameritrade working with an older Scanz desktop app, that was legacy-era and isn’t part of the current product.

Can I automate my trading, or run a strategy that executes trades for me? No. Scanz doesn’t do automated or algorithmic trade execution — and since no broker integrations are active today, there’s no order entry from Scanz at all. Scans and signals surface the opportunities; execution happens in your broker’s platform.

Does Scanz have an API or webhooks I can build on? No. Scanz has no public API and no webhooks on any plan — you can’t stream scan results, signals, or Level 2 into your own app or receive alert callbacks. The “API access” listed under the Ultra tier isn’t available today. If you’re evaluating Scanz specifically for programmatic access, it isn’t the right tool for that today.

Can I share scans with other traders? There’s no built-in scan-sharing feature. You can describe your filters in any communication channel, and someone with a Scanz account can recreate the same scan in seconds. To share what a scan found, export its results to CSV and send the file.

Can I export scan results? Yes. In the web app, click the download icon at the right end of the row above the table, just before Columns (tooltip: Export CSV). It saves the full table of the current scan - every row, not just the ones on screen - with the same columns, headers, and formatting as the table, as a CSV that opens cleanly in Excel or Google Sheets. It works on the Data Scanner, Market Sessions, News Scanner, Watchlists, and ETFs. The Signal Scanner doesn’t have export, and the button isn’t shown on the phone-width mobile layout. Details in the Data Scanner guide.

Account and support

Can I have multiple accounts? One subscription per email. If you want a separate account for backtesting or a paper-trading exercise, sign up with a separate email.

How do I cancel? From inside the app: click the Scanz logo (top-left) → Manage Subscription → Cancel. You’ll keep access through the end of the billing period.

Can I get a refund? All sales are final — we don’t issue refunds, including for a forgotten cancellation or a partial month. The reason is that activating a subscription incurs immediate costs on our side. The way to avoid an unwanted charge is to cancel before it renews: during a trial, cancel before day 7; on a paid plan, cancel before the next billing date and you keep access through the period you already paid for. If you believe you were charged in error, contact support from your account email.

How do I change my password? There’s no password-change form inside the app - use the reset email. Log out (or open a private window), go to app.scanz.com/password-reset (or click Forgot your password? on the login page), enter your account email and follow the emailed link to set a new password (minimum 8 characters). A reset logs out all your existing sessions.

How do I change the email on my account? Your login email can’t be changed in the app - it’s shown read-only on the Profile tab. Contact support from your account email and the team will change it. The Notification Email (where alerts, invoices and announcements go) is different: you can change that yourself in Preferences → Notifications.

How do I remove a card after cancelling? You don’t have to delete your old card to stop being billed — cancelling stops the charges. When you come back, the simplest path is to add a new card and set it as default (Scanz logo → Manage Subscription → Billing → + Add Card → keep Set as default payment method checked). The card marked as default is the only one charged. If you specifically want a saved card removed from your account entirely, contact support and we’ll take care of it.

How do I delete my account and data? Account deletion isn’t self-serve today. Contact support from your account email and ask us to close the account and remove your data, and we’ll handle it. If you only want to stop being billed, cancelling your subscription is enough — you don’t have to delete the account.

How do I get help? The fastest path is the chat widget in the bottom-right corner of app.scanz.com, or email support through the Contact page. Most replies come within a few hours during US business hours.

Is there training for how to use Scanz? Yes — for learning the platform. There are video tutorials in the app under Learn → Video Library, and this documentation walks through every feature: start with Scanners 101 and the Scanner Guide, then the Filter Reference for building specific scans. The blog covers strategies and setups. If you get stuck, the in-app chat and support can point you to the right resource.

Do you offer trade calls or a chatroom? No. Scanz is a tool, not an advisory service — we don’t make trade recommendations, run a chatroom, or give trade calls. The tutorials, docs, and blog teach you how to use the platform; what you trade with it is your call.

  • Who Scanz is for — Honest take on whether Scanz fits your trading style.
  • Concepts — The mental model behind the platform.
  • Pricing — Plan comparison and what each tier unlocks.

Ready to try it? Start your 7-day free trial. No commitment, cancel anytime.